Stuck on something?
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You can also message us from the app: Profile → Settings → Contact us.

To help us sort it out quickly, email from the address on your Ringers account and tell us what happened, which event or squad it was about, and include a screenshot if you can.

When a host charges for an event, you pay in the app through our payment provider, Stripe. We never see or store your card details. The price and a small service fee are shown before you pay, and your payment is held until after the event, then released to the host.

Events that need the host's approval

Your card is held but not charged until the host approves you. If they turn you down, or you withdraw your request first, nothing is charged and the hold is released.

Cancelling

• At least 24 hours before the start: you're refunded the event cost. The service fee isn't refunded.
• Less than 24 hours before the start: the payment isn't refunded, because the host has lost the spot.
• If the host cancels the event: you get a full refund, service fee included.

League entry fees

You're refunded in full, service fee included, if the organiser cancels the season or removes your squad before it starts. Leaving a season after paying, or being removed once it has started, isn't refunded. Anything paid to an organiser outside the app is between you and them.

When will I see my refund?

We send refunds as soon as they're due. Your bank usually takes 5 to 10 business days to show them on your statement. A released hold usually disappears within a few days.

If something went wrong with a paid event, raise it from the event in the app, or email us and we'll look into it.

Every profile, post, comment, message, event, squad and league in Ringers can be reported, and you can block anyone from their profile. Blocked people can't interact with you. Our team reviews every report.

If you think a review of your reliability is wrong, open Profile → Reliability and dispute it - it stops counting straight away while we look at it.

Deleting your account

In the app, go to Profile → Settings → Delete account. This permanently deletes your account, your profile, photos and personal details, and can't be undone. A few shared records stay for the other people in them: messages you sent (without your name on them), match reports you filed, squad events you created (hosted by the squad owner) and tennis, padel and pickleball matches you played. The app lists exactly what happens before you confirm.

Can't get into the app? Email support@ringerssport.com from the address on your account with the subject “Delete my account”, and we'll delete it and confirm within 2 business days.

Forgotten password

Tap Forgot password? on the sign-in screen and we'll email you a code to set a new one.

Changing your email or password

Both are in Profile → Settings.

Read our Terms of Use and Privacy Policy. Ringers is for people aged 16 and over.